Free Hardware – For Life

by Mike DiMeglio on October 31, 2014

What!  When was the last time you ever heard of something for Free, let alone Free for Life?  Especially without an asterisk and the associated small print that commits you to give away you’re first born or other significant asset.

We’re serious, since our inception in 1989, Unitrends has put delighting customers, customer loyalty and long term value at the very top of our priority list and this promotion is designed to do exactly that, serve our customers with delight and long term value.

Everyone in IT knows, hardware failure is one of the primary causes of disaster, outage and catastrophic failure, and of course it never happens at the best of times.  Always on the weekend or at 2 AM resulting in the dreaded phone call, dragging you out of your warm bed into the cold of night to fix the problem before you lose too much data, revenue or profitability.  As fans, disk drives, power supplies and other hardware components age, the probability of failure and outage goes up. Each component has its own Mean Time Between Failure (MTBF), however, the more components in a single system the lower the overall MTBF for the total system, so don’t get caught with an aging system that is approaching a high probability of failure.

Combine the probability of hardware failure with the continued path of exponential capacity growth in compute and disk as predicted by Moore’s Law and this program starts to provide significant value for our customers.  A program designed to head off hardware failure as well as always assure customers keep pace with technology.  Designed to keep pace with technology, this hardware refresh will provide customers with all of the latest software functional improvements, reduce backup window times through increased performance, and provide up to 50% increase in storage capacity.

Don’t delay, this promotion only last until December 15th, head off hardware failure and keep pace with technology for life by acquiring a 3 or 5 year support contract today on a new Recovery Series replacement appliance, saving upwards of $100,000 – the price of the new Recovery Series hardware which is included at no cost. With every 3-year renewal, Unitrends will send along a new appliance assuring you that you’re always protected with the latest hardware, functionality and technology – never to face increased probability of hardware failure and technological obsolescence. Best of all guaranteed hardware refresh assures your data is always protected with the latest technology, can be quickly recovered and allows you the ability to sleep through the night. Now that’s what I call customer delight and long term value – How about You?

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The Symantec Saga Continues – Integration Gone Wrong

by Mike Coney on October 28, 2014

Almost a year ago I wrote a blog post, “In Defense of Farmers,” after Symantec posted poor performance and then CEO Steve Bennett explained the reason for the gloomy guidance was, you guessed it, poor sales execution. In my blog, I wrote, “… in my mind, it guarantees that Symantec’s downward spiral is just beginning.”

Now a year later, with a new CEO at the helm of Symantec, the board has decided that splitting off the storage management division was in the best interest of shareholders.

But what about the customers?

What about the partners?

What about the employees?

I was working with Veritas in 2004 when our CEO pushed the board to sell the company to Symantec.  I had been with the company about 7 years and was a senior vice president, responsible for about 1,000 people in the Americas.  The last year prior to the merger was tough year for the tech industry as the bursting tech bubble crushed companies’ valuations and stock performance.  Veritas was not immune to such external pressures, however, we continued to drive growth into the business as our customers continued to deploy our products to protect their data.

On the surface, the Symantec-Veritas deal made sense: combining two software companies that would provide end-to-end solutions around security and storage data protection. However, what fell apart was in the actual integration of the two companies.

My old company, Veritas, was a Global 2000 supplier of enterprise storage management solutions. We bought Backup Exec (BUE) a few years earlier from Seagate, which was 100% channel focused with a robust set of partners, and we struggled to put growth back into that business.

Fast forward a few years and the reverse happened. Symantec – a 100% channel-driven software business – bought Veritas, then very quickly made decisions about how to run sales. Symantec’s CEO at the time pushed to have each salesperson sell all products – through a channel-only model.

You don’t have to be a genius to see what was going to happen – all the storage DNA began leaving the company in droves.

Backup Exec became a second-tier product, with many missteps and poor product releases. Hundreds of thousands of customers have fled and moved to companies like Unitrends. Today, those customers have no choice but to flee following Symantec’s recent announcement that the company would stop selling the Backup Exec 3600 appliance as of Jan. 5, 2015. This represents a complete withdrawal from the SMB purpose-built backup appliance (PBBA) market. By the way, Unitrends is here to help and has introduced a free trade-up from the BE3600 to select Unitrends Recovery-Series appliances.

The SMB PBBA market is in desperate need of innovation. Too many companies are spending too much money and time managing their backups. The larger technology suppliers are a poor fit for this market because they lack the focus on R&D and customer care required to meet the needs of this important customer segment. Small virtual or cloud-only companies are also a poor fit because they lack the heterogeneous support that is so prevalent in this market segment. Unitrends is uniquely positioned to support virtual, physical and cloud solutions to meet SMB customers’ demands, and we do it with a laser-focus that has consistently achieved a 98% customer satisfaction rating.

Stay tuned as we continue to innovate with solutions that raise the bar with PBBA, cloud and virtualization solutions.

As a standalone entity, Symantec’s Data Storage group will go through several quarters of poor performance as they struggle to get their go-to-market strategy right and build a balanced sales model.  You heard it here first.  Be sure to check back next year to see if my predictions hold true.

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Symantec Will Stop Selling Backup Exec 3600 (BE3600) – Free Hardware to Help

October 15, 2014

On Friday, Symantec announced that the Backup Exec 3600 (BE3600) backup appliance would be discontinued – Symantec will quit selling it on January 5, 2015. More information can be found here. Symantec Backup Exec customers have seen a number of challenges over the last few years.  Backup Exec 2012 (BE2012) wasn’t greeted warmly by customers, the […]

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Unitrends, Backup, and the Best Customers and Customer-Focused Team in the World

October 9, 2014

Received this note from Kevin H. – a long-time customer of Unitrends across several employers – it was so awesome I immediately asked Kevin if I could post it and he graciously agreed.  Collins and Danny work in pre-sales engineering and sales, respectively. From: Kevin H Sent: Thursday, October 9, 2014 8:20 AM To: Mark Campbell Cc: Collins […]

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How Things Change in a Year

October 6, 2014

As I left the office last night, I noticed some subtle changes in the air, typical of an early fall afternoon. In the spirit of reflecting on change, I started thinking about Unitrends’ transformation over the past year. One year ago, we were getting ready to announce a major growth equity investment from Insight Venture […]

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Hyper-V Replica As an Alternative to Backup

September 25, 2014

In the last post in this series we discussed new features in the latest version of Hyper-V replica.  There are a number of powerful new features that are now available.  So does this mean Hyper-V replica can be used as an alternative to backup? In a word, no.  Hyper-V replica is not the same as […]

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Unbelievable granularity with file level views from Backup Capacity Tool

September 17, 2014

One of the best things about the recently introduced Free Unitrends Backup Capacity Tool is that it gives you visibility into file level detail in your backup storage environment.  Essentially you get a point in time snapshot of all your files to help calculate backup sizing requirements.  Plus you get incredible granular level file reports […]

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Hyper-V Replica New Features and Backup

September 11, 2014

(The image above represents an example of replication and replicas – the theoretical cloning of people.  We’ll stay with this theme in our images over the next few posts.) In our last post we talked about Hyper-V new features and promised that in this post we’d explore the new features of Hyper-V replica specifically.  These include […]

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Hyper-V Replica and Backup

September 9, 2014

(The image above represents an example of replication and replicas – the cloning of sheep.  We’ll stay with this theme in our images over the next few posts.) In the next few blog posts we’ll discuss Hyper-V replica and backup.  In this first post we’ll briefly examine the new features of Windows Server 2012 R2 […]

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Take your backup capacity planning to a whole new level with these free tools

September 8, 2014

While most of us may use a monitoring tool or collection of tools to help manage backup and recovery planning, there are gaps in what we know about the allocation of storage across the infrastructure. These gaps come to light when attempting to understand your data footprint and how storage is being consumed which is […]

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