On Friday, Symantec announced that the Backup Exec 3600 (BE3600) backup appliance would be discontinued – Symantec will quit selling it on January 5, 2015. More information can be found here.
Symantec Backup Exec customers have seen a number of challenges over the last few years. Backup Exec 2012 (BE2012) wasn’t greeted warmly by customers, the promised upgrades took a long time to start shipping, there’s been a huge amount of reported turmoil within the Symantec, Symantec recently announced a plan to split itself into two companies, and now this.
At Unitrends, we’d like to help. So effective immediately, we’re announcing an aggressive – our CFO calls it “insanely aggressive” – offer to Symantec BE3600 customers. We’re going to offer a free trade-up from the BE3600 to select Unitrends Recovery-Series appliances – the only thing the customer will have to pay for is a 3-year (or optionally to lock in rates a 5-year) support contract. (And please note that these customers will also get free hardware at the end of their first three years as long as they continue to maintain a support contract.)
Why are we offering free hardware trade-ins when Unitrends is already experiencing record-setting growth? Because we think that people who bought the BE3600 had the right idea – Purpose Built Backup Appliances (PBBAs) are for many customers simply a better approach to data protection than “build your own” software slapped on top of hardware. It’s tougher for vendors to be responsible for all aspects of data protection – but it’s better for customers. We don’t want to see Symantec customers who made the right choice to move to PBBAs have to go back to buying, integrating, monitoring, and managing separate server hardware, storage, networking, operating system, anti-virus, backup, retention, archiving, and other software.
Received this note from Kevin H. – a long-time customer of Unitrends across several employers – it was so awesome I immediately asked Kevin if I could post it and he graciously agreed. Collins and Danny work in pre-sales engineering and sales, respectively.
From: Kevin H
Sent: Thursday, October 9, 2014 8:20 AM
To: Mark Campbell
Cc: Collins Hornsby; Daniel Breeling
Good Morning Mark,
I hope this email finds you doing well. [...] I wanted to express my extreme gratitude to Collins Hornsby and Danny Breeling . We’ve had some challenges with our current appliance configuration coupled with unexpected data growth resulting in undesirable retention. I’ve had several conversations with Danny in which I expressed our concern over making sure that whatever our next step would be (more than likely a new appliance), that it would be sized appropriately. This is something that has been a source of frustration in the past and frankly, we didn’t have a lot of confidence in. His comment was to make sure we “measure twice and cut once”. I liked that…I liked that a LOT! He brought in Collins to handle the sizing and they made their recommendation to resolve our retention issues.
We had some questions with this recommendation and wanted to better understand the how and why he chose this particular appliance. On 2 separate occasions, Collins has taken time to go over not only how he conducts his sizing recommendations but also going into great detail on the operations of the appliance itself (digging deeply into De-Duplication, Replication and Compression) providing a level of understanding that we previously just did not have. Collins was extremely helpful, VERY patient, always courteous and willing to answer ANY question we had, no matter how tedious. He even took the time to answer some other questions that had nothing to do with sizing but rather more to do with operations. Again, he was more than willing to take the time to make sure our questions were answered to our complete satisfaction.
I just wanted you to be aware of the level of service Danny and Collins are providing for Unitrends and my sincere gratitude to both of them.